Terms of Service
1.Who we are and what these terms cover
These terms apply when you use our websites, request a quote, order print, design or marketing services, or register for the Momentum Method workshop or cohort program.
GM Print is operated by the following companies (together, "GM Print", "we", "us" or "our"):
- Scale & Momentum Pty Ltd (ABN 22 649 984 430)
- Gain Marketing Momentum Pty Ltd (ABN 34 149 394 347)
We operate from Brisbane, Queensland, Australia. Our websites include gmprint.com.au and gainmomentum.com.au. By using our websites or ordering from us, you agree to these terms.
2.Our services
We provide print, signage, design and marketing services, including sourcing and managing print production for your order, as well as workshops and small-group programs such as the Momentum Method. Each order or program may have its own written quote, proposal or program description — if there's any conflict between these terms and a written quote we've issued you, the quote applies for that order.
3.Quotes and pricing
- Quotes are free, in Australian dollars, and include GST unless we say otherwise.
- Quotes are valid for 14 days unless stated otherwise, and are based on the brief you give us. Changes to quantities, specifications, materials or deadlines may change the price.
- A quote becomes an order when you accept it in writing (including by email) or pay an invoice for it.
4.Your artwork, content and proofs
- You confirm you own or have permission to use any artwork, logos, photos, text or other content you give us, and that it doesn't infringe anyone else's rights.
- You're responsible for checking proofs carefully — including spelling, dates, phone numbers, prices and colours — before approving them for production. Once you approve a proof, we're not responsible for errors that were visible in it.
- Print involves normal industry variation. Colours can vary slightly between screens, proofs and final print, and between print runs. We'll always work to get you a result we're proud of, but minor variation within commercial printing tolerances isn't a defect.
- We may decline to print content that is unlawful, defamatory, or that we reasonably believe infringes someone else's rights.
5.Payment
- Unless we've agreed otherwise in writing, payment is required before production begins.
- Payments are processed by our payment providers (including Stripe and PayPal). We don't store full card numbers.
- Program prices (such as the Momentum Method cohort) are as shown on the program page at the time you join, and include GST.
6.Turnaround and delivery
We give realistic turnaround estimates and keep you updated, but delivery dates are estimates, not guarantees — print production and freight can be affected by things outside our control. Risk in your order passes to you when it's dispatched or handed to the carrier. If something arrives damaged or wrong, tell us within 7 days with photos and we'll make it right — see section 8.
7.Momentum Method workshop and cohort
- Free workshops and paid cohort places are limited (for example, 8 founding spots) and confirmed in order of registration or payment.
- Sessions are live and may be recorded. If you attend, you may appear in the recording — we'll tell you before recording starts, and you can ask us for a different way to take part.
- Program materials are for your own business use. Please don't share, resell or republish them.
- Our guarantee: if you attend all three paid live calls, complete the assigned work (about an hour a week), and still don't have clarity on how to improve your processes and save money in your business, we'll refund you in full. Ask in writing within 14 days of the program finishing, and we'll process eligible refunds within 14 days of your request.
- Founding members receive the founding rate in exchange for a written testimonial about their experience, which we may publish with their consent (see our Privacy Policy).
8.Cancellations, refunds and your consumer rights
- Print and made-to-order items can't usually be cancelled or returned once production has started, because they're custom-made for you. If production hasn't started, we'll refund what you've paid less any costs we've already incurred.
- If your order arrives faulty, damaged or not as described, contact us within 7 days and we'll reprint, replace or refund it — your choice, within reason.
- You can cancel a paid program place for a full refund up to 7 days before the first live call. After that, the guarantee in section 7 applies.
- Nothing in these terms limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that can't be excluded under the ACL.
9.Intellectual property
- Your artwork and content stays yours. You give us permission to use it only to complete your order.
- Design work we create for you becomes yours once your invoice is paid in full. Until then, it remains ours.
- Our website content, branding and program materials are ours — you're welcome to read and share links, but not to copy or reuse them commercially without permission.
- We may show completed work in our portfolio unless you ask us not to.
10.Using our websites
You agree not to misuse our websites — for example, by trying to breach security, scraping content at scale, or uploading malicious files. We may suspend access to anyone who does.
11.Third-party services and links
We use third-party providers to run our business — for example payment processors, email and meeting platforms, and production suppliers. Their own terms apply to their services. Links to other websites are provided for convenience; we're not responsible for their content.
12.Liability
To the extent the law allows, and without limiting your Australian Consumer Law rights, our liability for any claim relating to an order or program is limited to resupplying the goods or services, or paying the cost of resupply. We're not liable for indirect or consequential losses, such as lost profits. Nothing in this section excludes liability that can't be excluded by law.
13.Privacy
We handle personal information as set out in our Privacy Policy, which forms part of these terms.
14.Changes to these terms
We may update these terms from time to time. The current version will always be on this page with the date it was last updated. Changes don't apply to orders already accepted.
15.Governing law
These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the courts of Queensland.
16.Contact us
Questions about these terms? Contact:
GM Print
Email: quotes@gmprint.com.au
Postal address: PO Box 2941, New Farm QLD 4005, Australia