Privacy Policy

GM Print · Last updated 18 October 2026

1.Who we are

This privacy policy applies to GM Print, a print brokerage and marketing business operated by the following companies (together, "GM Print", "we", "us" or "our"):

• Scale & Momentum Pty Ltd (ABN 22 649 984 430)
• Gain Marketing Momentum Pty Ltd (ABN 34 149 394 347)

Our postal address is PO Box 2941, New Farm QLD 4005, Australia. Our registered address is 2043/36 Evelyn Street, Newstead QLD 4006, Australia. We operate from Brisbane, Queensland, Australia. Our websites include gmprint.com.au and gainmomentum.com.au.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information.

2.What personal information we collect

Depending on how you deal with us, we may collect:

• Contact details: name, email address, phone number, business name, job title and postal address.
• Enquiry and project details: what you ask us about, briefs, artwork, quotes, job specifications and delivery details.
• Transaction details: invoices, payment records and billing information. We do not store full card numbers. Payments are processed by our payment providers.
• Workshop and program information: registration details, attendance, your business context shared during sessions, and any recording of a live session you attend.
• Testimonials and case studies: your name, business, quotes and, where you agree, photos or video.
• Website and technical information: IP address, browser type, pages visited, and information collected through cookies (see section 7).
• Communications: emails, messages, calls and meeting notes with you.

We do not intentionally collect sensitive information, such as health information, racial or ethnic origin, or religious beliefs. If you give us this information, we will handle it in line with the APPs.

3.How we collect personal information

We collect personal information directly from you, for example when you fill in a form, email or call us, book a session, make a payment, or sign up to our mailing list. We may also collect it from publicly available sources, from your employer or business contacts, or from third parties you have authorised us to contact.

Where it is reasonable and practical, we collect personal information from you directly.

4.Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and provide quotes;
• deliver print, branding, marketing and related services;
• deliver the Momentum Method workshops and cohort programs;
• process payments, issue invoices and manage refunds;
• communicate with you about your orders, programs or accounts;
• send marketing material you have agreed to receive (see section 9);
• request and publish testimonials and case studies, with your consent;
• improve our website, services and customer experience;
• meet our legal, tax and accounting obligations; and
• manage complaints and protect our business.

We only use or disclose personal information for the purpose it was collected, for a related purpose you would reasonably expect, or where you have consented or the law allows.

5.Who we share personal information with

We may share personal information with:

• Service providers that help us run our business, including cloud hosting, email, accounting, and project management providers;
• Payment providers, including Stripe and PayPal, to process payments;
• Meeting and workshop platforms, including Zoom, to host live sessions. Sessions may be recorded;
• Printers, suppliers and production partners needed to fulfil your order;
• Professional advisers, such as accountants, lawyers and insurers;
• Government bodies where required or authorised by law; and
• Other parties with your consent, including a buyer or adviser if our business is sold or restructured.

We do not sell your personal information.

6.Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and other countries where their servers are located. Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs. Where that is not practical, we will tell you.

7.Cookies and analytics

Our websites use cookies and similar technologies to remember your preferences, understand how the site is used, and measure the performance of our marketing. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website work.

We use Google Analytics to understand how people use our websites. It collects information such as your IP address (anonymised where available), pages visited, and device and browser type. You can read Google's approach at policies.google.com/privacy, and you can opt out using the Google Analytics opt-out browser add-on.

8.Testimonials, recordings and case studies

We will only publish a testimonial, photo, video or case study with your consent. You can ask us to remove it at any time, and we will do so where it is reasonable and practical.

Live workshops and cohort sessions may be recorded. We will tell you before a session is recorded. If you do not want to be recorded, please tell us before the session starts, or contact us to arrange a different way to take part.

9.Direct marketing

We may send you marketing emails about our services and events. We will only do this where you have consented, or where the law allows it. Every marketing message includes a way to unsubscribe, and we will act on unsubscribe requests within a reasonable time, in line with the Spam Act 2003 (Cth). You can also contact us to opt out at any time.

10.Use of AI tools

We use artificial intelligence tools to help draft content, summarise information and support our operations. A person reviews the output before it is sent to a customer or published. We do not make decisions that have a legal or similarly significant effect on you based solely on automated processing. Where we use AI tools with personal information, we only use tools that protect that information in line with our obligations.

11.Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, password protection, and limiting access to staff who need the information. No system is completely secure, so we cannot guarantee the security of information sent to us over the internet.

If we experience a data breach that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required under the Notifiable Data Breaches scheme.

12.How long we keep personal information

We keep personal information for as long as it is needed for the purposes in section 4, or as required by law. For example, we keep financial and tax records for the periods required by Australian law. When information is no longer needed, we will securely destroy it or de-identify it.

13.Children

Our services are for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe we have information about a child, please contact us and we will delete it.

14.Your rights

You can:

• ask us for access to the personal information we hold about you;
• ask us to correct information that is inaccurate, out of date, incomplete or misleading;
• withdraw your consent to marketing or to publication of a testimonial at any time; and
• make a complaint about how we have handled your personal information.

We will respond to access and correction requests within a reasonable time, usually within 30 days. We may need to verify your identity first. There is generally no charge for access, but we may charge a reasonable fee for complex requests. If we refuse a request, we will tell you why and how to complain.

15.Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au.

16.Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

17.Contact us

For privacy questions, access or correction requests, or complaints, please contact:

Privacy contact: Sarah D'Ardenne
Email: sarah@gainmomentum.com.au
Postal address: PO Box 2941, New Farm QLD 4005, Australia